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Shipping Policy

Last updated: December 5, 2025

ShopUp Ghana delivers products across all 16 regions of Ghana. This policy outlines our shipping options, costs, and delivery timeframes.

            Note: Shipping is handled by individual sellers. Costs and delivery times may vary based on the seller's location and chosen delivery method.
        

1. Delivery Coverage

We deliver to all 16 regions of Ghana:

Greater Accra

Ashanti

Western

Eastern

Central

Northern

Volta

Bono

Bono East

Ahafo

Western North

Oti

Savannah

North East

Upper East

Upper West

2. Estimated Delivery Times

Destination	Standard Delivery	Express Delivery
Greater Accra	1-3 business days	Same day / Next day
Ashanti (Kumasi)	2-4 business days	1-2 business days
Other Major Cities	3-5 business days	2-3 business days
Remote Areas	5-7 business days	3-5 business days

Note: Delivery times are estimates and may be affected by weather, public holidays, or high order volumes. Sellers will provide specific delivery estimates at checkout.

3. Shipping Costs

Shipping costs are determined by:

Distance: Further locations may have higher fees
Weight & Size: Larger items cost more to ship
Delivery Speed: Express delivery costs more than standard
Seller Location: Shipping from same region is usually cheaper

Typical Shipping Rates

Delivery Type	Within Same Region	Inter-Regional
Standard (Small Items)	GH₵ 5 - 15	GH₵ 15 - 35
Standard (Large Items)	GH₵ 20 - 50	GH₵ 40 - 100
Express	GH₵ 25 - 50	GH₵ 50 - 150

Free Shipping: Some sellers offer free shipping on orders above a certain amount. Look for the "Free Shipping" badge on products.

4. Order Tracking

Track your order through:

Order History: View status in your account dashboard
SMS/WhatsApp: Receive updates on your registered phone number
Email: Get tracking updates to your email

Order statuses include:

Pending: Order received, awaiting seller confirmation
Confirmed: Seller has accepted the order
Processing: Order is being prepared
Shipped: Order is on the way
Out for Delivery: Arriving today
Delivered: Order has been delivered

5. Delivery Options

Home Delivery

Items are delivered directly to your specified address. Please ensure someone is available to receive the package.

Pickup Points

Some sellers offer pickup at designated locations. Check for "Pickup Available" on product pages.

Cash on Delivery (COD)

Pay when you receive your order. Available in select areas:

Greater Accra (most areas)
Kumasi Central
Other major cities (check at checkout)

6. Delivery Requirements

Please provide a working phone number for delivery coordination
Include landmarks or detailed directions for hard-to-find locations
Someone must be available to receive the package
Check items before signing for delivery

7. Failed Delivery Attempts

If delivery fails:

First Attempt: The courier will call and try again the next day
Second Attempt: Final attempt within 2 business days
After Failed Attempts: Order may be returned to seller; you'll be contacted for rescheduling

8. Damaged or Missing Items

If your delivery is damaged or items are missing:

Note the issue when signing for delivery
Take photos immediately
Report within 24 hours through your account or contact support
See our Refund Policy for resolution options

9. Public Holidays

Delivery is not available on Ghana public holidays. Orders placed before holidays may experience delays. Major holidays include:

Independence Day (March 6)
Easter (dates vary)
Eid al-Fitr and Eid al-Adha (dates vary)
Founder's Day (September 21)
Christmas and Boxing Day (December 25-26)

Shipping Questions?

Contact our delivery support team:

Email: shipping@shopup.com.gh
Phone: +233 XX XXX XXXX
WhatsApp: +233 XX XXX XXXX
Hours: Monday - Saturday, 8 AM - 6 PM GMT