Privacy Policy

Last updated: December 5, 2025

ShopUp Ghana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Business name, location, and preferences for sellers
• Transaction Information: Delivery addresses, order history, and payment details
• Communication Data: Messages, feedback, and support requests

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and transactions
• Create and manage your account
• Send order confirmations, updates, and delivery notifications
• Provide customer support and respond to inquiries
• Improve our platform, products, and services
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

3. Payment Information

Payment processing is handled securely by Paystack, our third-party payment processor. We do not store your complete card numbers, CVV, or PIN on our servers. Paystack is PCI-DSS compliant and uses industry-standard encryption.

• Card payments are processed directly by Paystack
• Mobile Money transactions (MTN, Vodafone, AirtelTigo) are processed through Paystack's secure systems
• We only store transaction references and payment status for order tracking

4. Information Sharing

We may share your information in the following circumstances:

• With Sellers: We share delivery information with sellers to fulfill your orders
• With Service Providers: We use third-party services for payment processing, email, and analytics
• For Legal Compliance: We may disclose information when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS
• Secure password hashing
• Row-level security in our database
• Regular security audits and monitoring

6. Your Rights Under Ghana Data Protection Act

Under the Data Protection Act, 2012 (Act 843) of Ghana, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Object: Object to certain processing of your personal data
• Portability: Request transfer of your data in a portable format

7. Cookies and Tracking

We use essential cookies to:

• Keep you logged in during your session
• Remember your cart items
• Ensure platform security

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for legal and accounting purposes.

9. Children's Privacy

ShopUp is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform.